Poor Service by Breez Airconditioning

I purchased 4 home air conditioners from breez Durban in Nov 2016 with a five year guarantee, it was installed by M&S Aircons, a service provider to breez airconditioners. The aircons were serviced a year later by Max Air-Conditioning, a service provider appointed by breez.

One of the 12000btu aircons stopped working and Max Airconditioning came out to sort the problem out. He provided a temporary solution and promised to come back and fix the problem. More than six months have passed, Max Airconditioning a service provider to breeze has not come to sort the problem out, neither have they come out to service the aicons as promised.

Another one of my aircons stated giving me a problem over the weekend, 9 March 2019. I contacted breeze today 11 March 2019 and spoke to the manager, Shiraz, he promised that his service provider will call me today to resolve the problem, It is now 20h30 and I have not been called by breeze's service provider as yet.

The issue is trying to get the service provider of breeze to come out and sort the problem out. It seems like breeze does not want to take responsibility for their product and if their service provider does not service the aircons, then the guarantee will be void.

I also cannot get another service provider to come out as this will void the guarantee.

Breeze Contact number is ********** 976 and Max Airconditioning is ********** .

Please assist.....