1 reviews | Active since May 2013
FURIOUS FURIOUS FURIOUS
I have never in my life experienced such bad service and attitude. Writing this review will probably be just as pointless as you. I sent in my car and was PROMISED that my car would be done on the day as requested but needless to say this did not materialise. I forgave this fact but was told the day before that the wrong parts were delivered. WHAT, how is that possible when you put in the order that is your fault not Suzuki's fault, OWNERSHIP is an actual word with actual meaning. I WILL NEVER EVER take my car to this dump again. The only compliment I have is for the service I received from Joyce. The only star in the darkness.
Good Day Sir/Ma'am
It’s very disappointing to receive a comment like this. We work hard to offer good and friendly service with quality work, and I have investigated your concerns you have raised and I would like to comment on your points:
Note that due dates are dependent on the availability of the parts and the Bredren and the insurance companies have no control over the parts delivery or parts availability.
I have however raised the matter with our Suppliers and Partners and we are striving to eliminate all delays as far as possible.
In light of the parts delay, I hope you are happy with the workmanship and your vehicle is driving as expected after the repair.
If you’d like to contact me directly, please call and ask for Richard.
Good Day Sir/Ma'am
It’s very disappointing to receive a comment like this. We work hard to offer good and friendly service with quality work, and I have investigated your concerns you have raised and I would like to comment on your points:
Note that due dates are dependent on the availability of the parts and the Bredren and the insurance companies have no control over the parts delivery or parts availability.
I have however raised the matter with our Suppliers and Partners and we are striving to eliminate all delays as far as possible.
In light of the parts delay, I hope you are happy with the workmanship and your vehicle is driving as expected after the repair.
If you’d like to contact me directly, please call and ask for Richard.