Extremely Frustrating Ticketing Experience for Kenny G Concert

We were excited about Breakout Events bringing Kenny G to South Africa and were ready to secure our tickets as soon as they went on sale today (28 March) at 9 AM via Webtickets. Unfortunately, the ticket purchasing process was an absolute nightmare.

From the moment we joined the online queue, we encountered multiple issues:

Buggy and Slow Seat Selection – The website was clearly unprepared for the traffic. Selecting seats took 5-10 minutes due to the lag and poor functionality.

Repeated Errors and Failed Transactions – After selecting seats, we were repeatedly redirected to "Page Not Found" errors, forcing us to restart the process multiple times.

Payment Issues – After finally reaching the payment stage, we successfully made payments (confirmed by our bank), yet Webtickets displayed a "Payment Unsuccessful" message. No tickets were issued, and no refunds or payment reversals occurred.

Hours of Frustration – We had to go through this process four more times before successfully getting tickets. We started at 9 AM, and by 12:10 PM, we were still dealing with these issues.

This was an incredibly poor and inconsiderate ticketing experience. The website was unprepared, the journey was frustrating, and no immediate support was available- we called every number we could find. We expect better planning and a smoother user experience for high-demand events like this.

Breakout Events and Webtickets need to take responsibility for this ********** process.

#Unprepared #FrustratingExperience #FixYourTicketingSystem