BREAKFREE

<div>&nbsp;We had attended the bridal expo end Jan 2020 in Oakfield where we came across a break free holiday stand. There were a number of people queuing for info so we also joined in. The sales person that attended to us, was Monica. She explained that when you purchase their vouchers you can make a reservation with any of their partnering accommodation that they have listed on their booklet. One voucher would cover 2 people for three nights, provided we bought breakfast during our stay at the standard hotel, lodge or bnb etc. After back and forth quizzing, we were sold, we went ahead and got a bunch of their vouchers. In Feb we decided to try out one of their partnering accommodation that we liked from their booklet. Only for us to be advised that the vouchers were simply discount vouchers and not as per what the sales lady sold us. Cool. So I let the lady (Anne) that was attending to my emails know that we no longer wish to keep the vouchers as the discounts they claim to give are already available on bookings.com for free so they must just refund us. Unfortunately, we don’t stay close to their offices in Fourways so I let her know we will post them if it’s okay which she agreed to, she sent their post mail details and they were posted. Post mail takes three days but since 1st of Feb all I’ve been getting is rude responses of how I’ll be paid the following day blah blah blah. Since then, still waiting on “tomorrow”. Now, with the ongoing covid 19 pandemic they have the audacity to say that the reason they haven’t attended to me is because of the pandemic. Something that just hit SA 2 weeks ago or so. I’ve just copied one of the most disgusting responses from a whole company that I received today after they had told me I’ll receive my refund yesterday: “So would you like my team to come out of isolation? Would you like them to be put at risk?” Also, they are aware that their sales persons are selling ******* out there but for them it’s business as usual. As per a copy of the email below: “Please note I am aware of who your sales rep was and that you purchased at Oakfield whereby the organiser S(name hidden) was notified that we were ‘******’ people. S (name hidden) was notified by a hidden message on facebook. – so is unable to give us further details.” So firstly, they **** people knowingly and to top that they are still rude about it! Still waiting on my refund!!!!!&nbsp;</div>