Terrible experience

Hi Gentlemen I hope this email finds you well. I‘ve purchased a second hand Fortuner from you guys just over two weeks ago and it’s a great vehicle. There has been some really disappointing let downs that have soured the experience. I was promised new carpets which should have been put in when I took delivery and to date this hasn’t happened. I still don’t have the new licence disk. I’ve aske for proof of extended warranty and service plan and this hasn’t happened. One of the keys did not work and I had to replace the batteries the day after I got the vehicle. There’s a shudder when braking. The wheel alignment was out. The number plates are fastened with fishing line or not at all. Two of the safety belt mechanisms were not working(got that fixed on my own as I have to transport my eight year old daughter around) The car was very badly cleaned before I got it. I have to question how the car passed roadworthy? Are your customers safety and happiness not really a concern? I trust that these issues will be attended to shortly as to me Toyota means excellent safety and a pleasurable owners experience. Johan Deyzel

This mail was sent early December 2020 and to date all the issues haven been sorted. They do not care about their customers