SEALY 25TH ANNIVERSARY BED DEFECTIVE FROM FACTORY.

A very frustrated disappointed customer is a mere understatement to title this complaint.

I recently purchased a Sealy 25th Anniversary bed from Mattress King Cornubia Mall. Upon delivery, I noticed the bed sides were sagging and making a noise. I contacted the salesman at the store the next day with my complaint and he advised me to send him pictures and he will log a complaint. 3 weeks later I get a call from a gentleman saying he wants to come and inspect the bed in the next hour and this was with no prior notice. I had to drop whatever I was doing and make myself available for the inspection.

3 days after inspection, NOTHING. I had to call the call centre and find out the progress of which they made me send pictures again. The ref no they gave me was S203033. I was informed a few days later when I had to call in yet again that a new bed was being manufactured for me.

2 weeks late a "New" bed and base was delivered to my home. Upon inspection of the bed it was of far worse quality. The sides were sagging and the mattress didn't even sit flush on the base as it was disproportionate. I then had to have the trauma of calling the call centre yet again and follow the entire process of sending photos and following their process which to me was the most unprofessional service I have ever experienced.

They have inconvenienced me by having to make myself available during working hours twice to accommodate their defectiveness. Further to note their process needs to reviewed thoroughly as they at one stage wanted to deliver my old defective bed back to me whilst they take the new defective bed for Inspection and this meant offloading the first defective bed from the back of the truck unprotected.

I wouldn't advise anyone to buy this Sealy product as the aftersales service is absolutely dismal.