Poor service after taking my money

I LODGED A CLAIM ON 19 JANUARY THIS YEAR FOR A BROKEN BASE DUE TO BAD SUPPORT STRUCTURE, I PAID FOR THE BASE ON THE 5TH OF February AS REQUESTED BY THE CONSULTANT THAT ASSISTED ME. I FREQUENTLY FOLLOW UP AND 1 MONTH AGO I WAS INFORMED BY THE RUSSELS BRANCH IN KRUGERSDORP THAT THE BASE WAS ALREADY DELIVERED TO THE CLIENT, BUT I NEVER RECEIVED THE BASE. THEY ASSURED ME THEY WILL FOLLOW UP, BUT I HAVE HEARD NOTHING IN 1 ENTIRE MONTH ABOUT WHERE MY BASE IS?????<br> <br> I WILL NEVER BUY ANYTHING FROM THE JD GROUP AGAIN<br>