OLD ISSUE COMING BACK

Some time last year 2019 I had a problem with my base was told to go to the store(LEWIS SECUNDA) where I bought the base and mattress then because it was no longer under guarantee the store send me back to you (Bravo) then you ask for photos and I sent them you couldn’t exchange the bed because it had stains for health reasons then I had to pay R 3.333.00 on the 23 September 2019 to Bravo Group then it was arranged with Secunda Lewis for me to get a bed they didn’t have stock for Sealy I was given the other brand with the agreement from Bravo and Lewis. Today to my surprise I received a call from so called Mrs Pheuniuous or something very rude with stinking attitude told me they need the old bed it was Lewis property tried to explain the issue of stains and the arrangement made she didn’t want to listen told she needs proof of payment and she will open the case imagine thinking that I m scared of whites this is not 1976 its 2020 for crying out loud please fix this that woman was very rude and without any facts her cell number is *** and i tried calling Bravo your lines are not working