I am frustrated with the bed I bought from Rochester online and with Seally as a brand!!!

I'm still waiting for an exchange for the king seally Bongress bed I bought in Auguts! I have exhausted all avenues, literally! Both parties have rude team members who don't even have the slightest integrity. I bought a bed on sale.it had faulty springs from the onset, this know because within days the mattress was making horrible sounds when I would move on the bed. I reported this matter to rochester online as the bed was bought online, Masego and the whole lot were rude ! I came here on hellopeter and was later called by someone from Seally Bravl group that they would assist me. The person whom I was allocated to assist me has went AWOL on me, does not answer calls nor my watsapp messages. At this point I am do frustrated I want to cry. I even hate this bed now because everytime I sleep on it it's a constant reminder how two" reputable" companies failed me as a customer. We don't earn much but when we save money and invest in products like Seally we expect quality. I could have gone to many shops but chose Rochester as I thought that the store was the epitome of high quality. Little did I know!! I regret buying online from Rochester , I regret buying a Seally Bed!!!