Bravo group customer services are useless

Straight to the point

Your company name should change from Bravo Group to Useless Group

Must useless staff this company has and nobody likes to work

Details as follows >December 2017 Lodge a complain about the bed due to being holidays no one got back followed up with the place I bought the bed in January no feedback

>February 2018 I lodged my own about the bed and whatsapp pics over >inspection takes places and it was recommended that the mattress be replaced immediately cause of the wire

>I get a call from the company stating that outcome of the investigation

>which was told to exchanged The agent never said anything about a warranty fee.

>get a call back a few days later (in March) my warranty fee for the mattress has been dropped and well as the delivery fee outstanding was the base fee which I asked to be sent to me via email (no email untill June)

>June I called and the person that was handling my case "has left"

>so started the process again I spoke to the manager and she said everything will be sorted out as per our telephone conversation I agreed to only have the mattress done and not the base (I received the email from her about the base)

>July 19 (today) I called and she answered only to be told that she was waiting for to gave her permission to go ahead with the mattress "" yet call recordings will prove that I told her to only tp the mattress and not the base at that time""

>I asked to spoke to her manager (not in)

>I asked to speak to MD of the company also not in

During these past 6 months I called in to find out what's happening as nobody cared to call

During the past 6 months while waiting for a bed I had to go get another bed due to your not being competent

Question who going to refund that money I bought a bed with?

Question 2? 10 working days for a bed or 6 months

Can your just refund my cash paid for the bed and get this matter over and done with

I will wait a reply from your