Sleep Master - Sealy ****et Bed Purchase

We purchased the ****et Queen size bed from SleepMasters in 2023. In early 2024 we lodge a faulty query with Bravo and our claim for a replacement mattress was approved on 2 July 2024. To date we are still struggling to receive the replacement. Whenever we go into the Store (Vangate Mall) we are told they are awaiting on head office. when we query with head office it said it has been escalated to the store. No -one calls back to provide feedback or a solution. We are pushed from pillar to post.