S308108/9

Good day We have bought a Sealy bed from Russel's Boksburg. After a year the bed is sagging. I firstly phone Russel Boksburg branch. Then eventually they revered us to Bravo. Here is the details: To: Mr ANNA SPIES JHB From: Bravo Brands Sleep Division Date: 02/05/2023 Re: BA-SEAL-*** Service Report: S308108 For Customer: RUSSELLS BOKSBURG B457

Now we have a 10 year warranty on the bed and in the shop when we purchased the bed they said its better to purchased a extra 5 years!!!!!!!!!!

We did that. Now the bed had two spot s on from baby. So they said we must clean the mattress, So we did. Now we still have to pay Warranty fee: R761.00 on Mattress???? On the base : To: Mr ANNA SPIES JHB From: Bravo Brands Sleep Division Date: 03/04/2023 Re: BA-SEAL-*** Service Report: S308109 For Customer: RUSSELLS BOKSBURG B457

We have to pay in a Warranty fee also!!!!!!!!!!!! Warranty fee: R190.00

Why is there a warranty? For what reason. I contacted Russel's Boksburg and spoke to the Manager, They said its not them and not there problem, the representative from Bravo said to her she cannot help. This is now going on forth and back for nearly two months. Myself sitting with a need to go for a hip replacement. I sleep for past two months on carpet. The bed is Sagged and I cannot sleep on it. Bravo is the main company and a person would have expect to get better service from them. This women was very helpful "CHRISTINAN" We are paying over our heads of on this bed and we are very disappointed with the bed and service. This bed has four legs and is about 120 mm High. Logically the bed will sag. Its is a bad product and design.

Or they replace tis bed with a better bed or we want all our money BACK