Poor service

I reported a defective sealy mattress to bravo beds on 30th June 2023 and inspector was sent out to inspect the mattress four days later. Post inspection, I received a sms from the manufacturer for an exchange. I’m still suffering from lower back pain and my medical bills are on an increase due to poor materials used in the sealy mattress I purchased from dial a bed. I received a call from a rude and *********** stuff member ( Christina), clearly she did not commit to the exchange. My health is on the decline and consumer rights are being violated.