Horrible Experience

Bought an expensive Seally bed just to have it sink in, an inspector did his inspection and advised he will submit his report on the same day due to the seriousness and we not being able to have a proper night sleep. In that week we where asked to process payment for warranty, payment was done. 1.5 month later and we are still awaiting feedback. no one calls to update us, when we call, the response is" the payment was not allocated" while we on the phone we forward the POP email to the agent, she confirms receipt, says will call us back to arrange delivery. Days go by with no communication. Not acceptable. No Customer Service.