Appaling and disgusting service.

I am very disappointed with the service from Russels and Bravo beds.I bought 2 sets of beds in July 2019.8 months later,one of the bases caved in and lodged a complaint at Russels call centre.I understood the delay to the response as the whole country was on lockdown.While waiting for tge response,the mattress also started with funny sounds.I then called the company to find out what the delay was since it was business as usual.I received an email from Emmanuel who told me they've trying to call me but my nos didnt go through.I realised the number they had was incorrect and sent them the correct one.They promised to call me but never did.In July I called Emmanuel who told me that Kristin from Bravo is handling my case and I should wait for her call.Indeed she called and told me she had authorized for my whole bed set to be replaced.I have been waiting since then for delivery and nothing happened.I called again last week in september and the lady I spoke to told me Kristin will give me a call of which she never did until today.Meanwhile I am sleeping on a bed that is broken and very uncomfortable yet I pay my monthly installments religiously so.This is totally uncalled for and very unprofessionally for such a reputable company as Bravo.