1 reviews | Active since May 2021
Worst customer experience
What a useless bunch. its so unbelievable how they just cant anything right. I placed an order in march which didn't arrive in the 12 days they said it would, then they said it got in correctly routed, then they were closed for an system upgrade now they say its being repackaged and will have is in 5 days this was 3 weeks ago of course, they don't give me any feed back, hey have no sense of urgency and they do not care that i have paid them for something they haven't given me despite the fact that they are in breach of their terms and conditions. end result they aren't even replying to me emails any more. and i am left with the feeling that www.bravest.co.za is nothing more than a **** and have ****** my money.
Thank you for taking the time to leave us a review. Your feedback is important to us. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we promise we will do better in the future. We pride ourselves on our excellent 24/7 customer service but in this case, we erred. As we mentioned before, this was an uncommon instance, but even in such instances we ALWAYS make sure that clients get what they paid for. It was not our intention to make you feel like your hard-earned money has been ******.
We understand you’re feeling disappointed about how this order was handled. We hope you also received the detailed email that one of our representative sent to you early last month explaining what happened to the first package that we sent: TCG***3, which was later returned back to our warehouse.
We noticed that when you posted this review, your 'repacked' shipment was already on its way to you with the Tracking Number: TCG***9. Thank you very much for your purchase and we hope you are enjoying your high-quality purchase.
We are going to send you an email and if you’d like to chat further, we do hope you will give us another opportunity to earn your business. Feel free to reach out to *** with any further comments, concerns, or suggestions you wish to share.
Thank you, again, Chris for taking the time to share this review.
Bravest Team
Thank you for taking the time to leave us a review. Your feedback is important to us. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we promise we will do better in the future. We pride ourselves on our excellent 24/7 customer service but in this case, we erred. As we mentioned before, this was an uncommon instance, but even in such instances we ALWAYS make sure that clients get what they paid for. It was not our intention to make you feel like your hard-earned money has been ******.
We understand you’re feeling disappointed about how this order was handled. We hope you also received the detailed email that one of our representative sent to you early last month explaining what happened to the first package that we sent: TCG***3, which was later returned back to our warehouse.
We noticed that when you posted this review, your 'repacked' shipment was already on its way to you with the Tracking Number: TCG***9. Thank you very much for your purchase and we hope you are enjoying your high-quality purchase.
We are going to send you an email and if you’d like to chat further, we do hope you will give us another opportunity to earn your business. Feel free to reach out to *** with any further comments, concerns, or suggestions you wish to share.
Thank you, again, Chris for taking the time to share this review.
Bravest Team