Next time read the Warning Signs
Wow I was warned but did not listen!! If you look at some of the 1 star reviews on HelloPeter you think but there are 5 star reviews as well. I am sure it was probably the founders that rated themselves.
I bought a Oculus VR Headset on Friday the 17th of November and since then have really struggled to get any updates on Shipping. The biggest frustration is there is no way to talk to anyone to try and understand what's going on. I have tried emailing them numerous times and just get ignored. I have only gotten a response from a Julie on their Customer support team but she is Out of Office most of the time and keep telling me to be assured all will be good then disappears again. I try to use their online chat functionality which is a supposedly "24/7 Online" chat function but 99% of the time you can only leave your name email and message. When I do get them online I never get any response. This business is somewhere in Louis Trichardt, it might as well be on the moon!!!!
Please Bravest, I am getting anxious as my son's birthday is on the 1st of December and I truly do not want to disappoint him with this Bull!@#
Don't say you have not been Warned!!!!!
Helpful (0)
Replies (6)0
Replies (6)
Bravest.co.za's replyOfficial
26 Nov 2021, 17:17Hi Christo,
At Bravest we strive incredibly hard to make every customer experience enjoyable and we always make sure their packages are delivered. As mentioned by one of our representatives who contacted you yesterday, this package is in transit, scheduled for delivery early next week.
May you please kindly visit our Shipping Policy page for more information on the shipping timeframes:
https://bravest.co.za/policies/shipping-policy
We understand that lack of communication can bring scepticism when shopping online. It's not our intention to make you or any of our clients feel worried. All issues under all these reviews on this review site were handled and resolved.
A Bravest sales representative will contact you shortly.
We appreciate the opportunity you gave us to serve you.
Bravest
At Bravest we strive incredibly hard to make every customer experience enjoyable and we always make sure their packages are delivered. As mentioned by one of our representatives who contacted you yesterday, this package is in transit, scheduled for delivery early next week.
May you please kindly visit our Shipping Policy page for more information on the shipping timeframes:
https://bravest.co.za/policies/shipping-policy
We understand that lack of communication can bring scepticism when shopping online. It's not our intention to make you or any of our clients feel worried. All issues under all these reviews on this review site were handled and resolved.
A Bravest sales representative will contact you shortly.
We appreciate the opportunity you gave us to serve you.
Bravest
Bravest.co.za's reply26 Nov 2021, 17:17
Official
Hi Christo,
At Bravest we strive incredibly hard to make every customer experience enjoyable and we always make sure their packages are delivered. As mentioned by one of our representatives who contacted you yesterday, this package is in transit, scheduled for delivery early next week.
May you please kindly visit our Shipping Policy page for more information on the shipping timeframes:
https://bravest.co.za/policies/shipping-policy
We understand that lack of communication can bring scepticism when shopping online. It's not our intention to make you or any of our clients feel worried. All issues under all these reviews on this review site were handled and resolved.
A Bravest sales representative will contact you shortly.
We appreciate the opportunity you gave us to serve you.
Bravest
At Bravest we strive incredibly hard to make every customer experience enjoyable and we always make sure their packages are delivered. As mentioned by one of our representatives who contacted you yesterday, this package is in transit, scheduled for delivery early next week.
May you please kindly visit our Shipping Policy page for more information on the shipping timeframes:
https://bravest.co.za/policies/shipping-policy
We understand that lack of communication can bring scepticism when shopping online. It's not our intention to make you or any of our clients feel worried. All issues under all these reviews on this review site were handled and resolved.
A Bravest sales representative will contact you shortly.
We appreciate the opportunity you gave us to serve you.
Bravest
's updateReviewer Update
26 Nov 2021, 17:25Thanks Bravest. Why does it take a Hellopeter post to make you respond. My initial order was stated as 1-3 Business days. I am now at 8 business days without seeing a tracking nr whatsoever. You have also promised me many times that a sales representative will be in contact. This is yet to happen after many requests for updates. Your business will not survive with customers service this.
's update26 Nov 2021, 17:25
Reviewer Update
Thanks Bravest. Why does it take a Hellopeter post to make you respond. My initial order was stated as 1-3 Business days. I am now at 8 business days without seeing a tracking nr whatsoever. You have also promised me many times that a sales representative will be in contact. This is yet to happen after many requests for updates. Your business will not survive with customers service this.
's updateReviewer Update
07 Dec 2021, 09:04Good morning Bravest. I have now again reverted to public forum after many attempts to contact yourself as well as including your Legal Teams requesting assistance. Although I have received Cancellation and Refund notice from you of my order after posting a 1 star review and leaving me in a very bad situation with my Son's birthday present, I have not received a Refund of my purchase. After reaching out to PayFast to understand when the Refund would occur, they have informed me that no Refund have been initiated from you even after 7 business days. Payfast have now tried contacting you and if no response within 48 hours will start with a Non Delivery Legal Process. If this does not succeed I will be opening a ******** Case.
To anyone reading this. Be Warned, Bravest is not to be used as an online Merchant. I am pretty sure the product advertised and "Shipped" to me never existed and now my money is gone, almost R10000.
To anyone reading this. Be Warned, Bravest is not to be used as an online Merchant. I am pretty sure the product advertised and "Shipped" to me never existed and now my money is gone, almost R10000.
's update07 Dec 2021, 09:04
Reviewer Update
Good morning Bravest. I have now again reverted to public forum after many attempts to contact yourself as well as including your Legal Teams requesting assistance. Although I have received Cancellation and Refund notice from you of my order after posting a 1 star review and leaving me in a very bad situation with my Son's birthday present, I have not received a Refund of my purchase. After reaching out to PayFast to understand when the Refund would occur, they have informed me that no Refund have been initiated from you even after 7 business days. Payfast have now tried contacting you and if no response within 48 hours will start with a Non Delivery Legal Process. If this does not succeed I will be opening a ******** Case.
To anyone reading this. Be Warned, Bravest is not to be used as an online Merchant. I am pretty sure the product advertised and "Shipped" to me never existed and now my money is gone, almost R10000.
To anyone reading this. Be Warned, Bravest is not to be used as an online Merchant. I am pretty sure the product advertised and "Shipped" to me never existed and now my money is gone, almost R10000.
Bravest.co.za's replyOfficial
07 Dec 2021, 10:44Hi Christo,
First, I would like to apologize for the delayed reply to your email. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
It was not our intention to make you feel this way. You cancelled this order before the scheduled delivery day and you said you purchased the item from a different Vendor. We hope the Vendor delivered your son's gift before the special day If the other Vendor did not send the VR Gadget, please remember, you can still request for the package that was returned to us to be delivered to your son Cash on Delivery even after your refund reflects in your account, for your peace of mind.
We have contacted PayFast and asked for one of their representatives to give you a call. May you please go through our Refund Policy and look at how long it takes for money to reflect into different payment methods. We are not in the business of ripping people off their hard-earned money which is why we use PayFast (a PCI DSS Level 1 Service Provider) as the payment gateway.
We are truly sorry for the inconvenience caused.
Bravest,
First, I would like to apologize for the delayed reply to your email. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
It was not our intention to make you feel this way. You cancelled this order before the scheduled delivery day and you said you purchased the item from a different Vendor. We hope the Vendor delivered your son's gift before the special day If the other Vendor did not send the VR Gadget, please remember, you can still request for the package that was returned to us to be delivered to your son Cash on Delivery even after your refund reflects in your account, for your peace of mind.
We have contacted PayFast and asked for one of their representatives to give you a call. May you please go through our Refund Policy and look at how long it takes for money to reflect into different payment methods. We are not in the business of ripping people off their hard-earned money which is why we use PayFast (a PCI DSS Level 1 Service Provider) as the payment gateway.
We are truly sorry for the inconvenience caused.
Bravest,
Bravest.co.za's reply07 Dec 2021, 10:44
Official
Hi Christo,
First, I would like to apologize for the delayed reply to your email. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
It was not our intention to make you feel this way. You cancelled this order before the scheduled delivery day and you said you purchased the item from a different Vendor. We hope the Vendor delivered your son's gift before the special day If the other Vendor did not send the VR Gadget, please remember, you can still request for the package that was returned to us to be delivered to your son Cash on Delivery even after your refund reflects in your account, for your peace of mind.
We have contacted PayFast and asked for one of their representatives to give you a call. May you please go through our Refund Policy and look at how long it takes for money to reflect into different payment methods. We are not in the business of ripping people off their hard-earned money which is why we use PayFast (a PCI DSS Level 1 Service Provider) as the payment gateway.
We are truly sorry for the inconvenience caused.
Bravest,
First, I would like to apologize for the delayed reply to your email. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
It was not our intention to make you feel this way. You cancelled this order before the scheduled delivery day and you said you purchased the item from a different Vendor. We hope the Vendor delivered your son's gift before the special day If the other Vendor did not send the VR Gadget, please remember, you can still request for the package that was returned to us to be delivered to your son Cash on Delivery even after your refund reflects in your account, for your peace of mind.
We have contacted PayFast and asked for one of their representatives to give you a call. May you please go through our Refund Policy and look at how long it takes for money to reflect into different payment methods. We are not in the business of ripping people off their hard-earned money which is why we use PayFast (a PCI DSS Level 1 Service Provider) as the payment gateway.
We are truly sorry for the inconvenience caused.
Bravest,
's updateReviewer Update
15 Dec 2021, 10:39Just to close off this thread. @Bravest Support you are absolutely lying and I have many emails to prove it. After struggling for days to get hold of you to find out what the status of my son's gift was, you only responded to me after posting to Hello Peter. Once this was done instead of actually helping me in receiving the package, you cancelled my order to prove a point, even after I urged you not to cancel the order as I was without a Gift for my son's birthday but to no avail. I received Cancellation Order Emails and that I would receive a refund even that the order was now completed. I waited 7-9 Business days and only once I logged an Enquiry with Payfast of none Delivery did you initiate the Refund. I have also logged a case with the Consumer Ombudsman to make sure you are flagged for future reference. No reply is necessary.
's update15 Dec 2021, 10:39
Reviewer Update
Just to close off this thread. @Bravest Support you are absolutely lying and I have many emails to prove it. After struggling for days to get hold of you to find out what the status of my son's gift was, you only responded to me after posting to Hello Peter. Once this was done instead of actually helping me in receiving the package, you cancelled my order to prove a point, even after I urged you not to cancel the order as I was without a Gift for my son's birthday but to no avail. I received Cancellation Order Emails and that I would receive a refund even that the order was now completed. I waited 7-9 Business days and only once I logged an Enquiry with Payfast of none Delivery did you initiate the Refund. I have also logged a case with the Consumer Ombudsman to make sure you are flagged for future reference. No reply is necessary.
Bravest.co.za's replyOfficial
17 Dec 2021, 08:33Hi Christo,
We truly hope to get a chance to make things right again. Your feedback is important and we rely on hearing from our guests to ensure we’re doing a great job. As evidenced by your review, this was not the case for you and for this, we do apologize. It was not our intention to make you feel this way.
This order was in transit and it was only cancelled after you sent a cancellation and refund request email to our Support Team on the 26th of Nov at 7:29 am saying "Repay my money I have already ordered this unit from another Vendor". Records are available of when this refund request was processed and then when it was reversed to your original payment method.
We have provided all the transaction and chat references, contact details and all the necessary details and documentation of this case to the Consumer Ombudsman to show that we are not in the business of ripping people their hard-earned money. But all this does not justify the experience you had with us. We are truly sorry for all this.
We understand your frustration Christo and if a client feels this way it means we have failed. We pride ourselves on our excellent customer service. And in this instance, we clearly dropped the ball. Because of that, we would really need a chance to make things right again! Please accept a 10% discount on any of our products as a token of our sincerest apologies. To claim that discount you can send an email to *** with the subject line "Review Site Discount". You will choose how you would like to pay for the order, before the package is sent or Cash on Delivery. If there is any way we can further assist you, please do not hesitate to reach out to us at ***
Thank you, again, Christo for taking the time to share these reviews.
Bravest
We truly hope to get a chance to make things right again. Your feedback is important and we rely on hearing from our guests to ensure we’re doing a great job. As evidenced by your review, this was not the case for you and for this, we do apologize. It was not our intention to make you feel this way.
This order was in transit and it was only cancelled after you sent a cancellation and refund request email to our Support Team on the 26th of Nov at 7:29 am saying "Repay my money I have already ordered this unit from another Vendor". Records are available of when this refund request was processed and then when it was reversed to your original payment method.
We have provided all the transaction and chat references, contact details and all the necessary details and documentation of this case to the Consumer Ombudsman to show that we are not in the business of ripping people their hard-earned money. But all this does not justify the experience you had with us. We are truly sorry for all this.
We understand your frustration Christo and if a client feels this way it means we have failed. We pride ourselves on our excellent customer service. And in this instance, we clearly dropped the ball. Because of that, we would really need a chance to make things right again! Please accept a 10% discount on any of our products as a token of our sincerest apologies. To claim that discount you can send an email to *** with the subject line "Review Site Discount". You will choose how you would like to pay for the order, before the package is sent or Cash on Delivery. If there is any way we can further assist you, please do not hesitate to reach out to us at ***
Thank you, again, Christo for taking the time to share these reviews.
Bravest
Bravest.co.za's reply17 Dec 2021, 08:33
Official
Hi Christo,
We truly hope to get a chance to make things right again. Your feedback is important and we rely on hearing from our guests to ensure we’re doing a great job. As evidenced by your review, this was not the case for you and for this, we do apologize. It was not our intention to make you feel this way.
This order was in transit and it was only cancelled after you sent a cancellation and refund request email to our Support Team on the 26th of Nov at 7:29 am saying "Repay my money I have already ordered this unit from another Vendor". Records are available of when this refund request was processed and then when it was reversed to your original payment method.
We have provided all the transaction and chat references, contact details and all the necessary details and documentation of this case to the Consumer Ombudsman to show that we are not in the business of ripping people their hard-earned money. But all this does not justify the experience you had with us. We are truly sorry for all this.
We understand your frustration Christo and if a client feels this way it means we have failed. We pride ourselves on our excellent customer service. And in this instance, we clearly dropped the ball. Because of that, we would really need a chance to make things right again! Please accept a 10% discount on any of our products as a token of our sincerest apologies. To claim that discount you can send an email to *** with the subject line "Review Site Discount". You will choose how you would like to pay for the order, before the package is sent or Cash on Delivery. If there is any way we can further assist you, please do not hesitate to reach out to us at ***
Thank you, again, Christo for taking the time to share these reviews.
Bravest
We truly hope to get a chance to make things right again. Your feedback is important and we rely on hearing from our guests to ensure we’re doing a great job. As evidenced by your review, this was not the case for you and for this, we do apologize. It was not our intention to make you feel this way.
This order was in transit and it was only cancelled after you sent a cancellation and refund request email to our Support Team on the 26th of Nov at 7:29 am saying "Repay my money I have already ordered this unit from another Vendor". Records are available of when this refund request was processed and then when it was reversed to your original payment method.
We have provided all the transaction and chat references, contact details and all the necessary details and documentation of this case to the Consumer Ombudsman to show that we are not in the business of ripping people their hard-earned money. But all this does not justify the experience you had with us. We are truly sorry for all this.
We understand your frustration Christo and if a client feels this way it means we have failed. We pride ourselves on our excellent customer service. And in this instance, we clearly dropped the ball. Because of that, we would really need a chance to make things right again! Please accept a 10% discount on any of our products as a token of our sincerest apologies. To claim that discount you can send an email to *** with the subject line "Review Site Discount". You will choose how you would like to pay for the order, before the package is sent or Cash on Delivery. If there is any way we can further assist you, please do not hesitate to reach out to us at ***
Thank you, again, Christo for taking the time to share these reviews.
Bravest