CUSTOMER CARE SERVICE AND MANAGEMENT SERVICE SHOCKING AT DISCHEM KILLARNEY BRANCH

I Bought a Braun nose, ear and eyebrow trimmer from DISCHEM in KILLARNEY in December, I used it only once and the top was a bit loose but worked and it has a two year warranty, the second time I wanted to use it the did not work at all, noticed there was a black piece inside that had come loose, I took it to DISCHEM and DISCHEM CUSTOMER SERVICE IS NOT HELPFUL AT ALL, THEY HAD A HELLUVA DELIBRATION ABOUT IT, GALLED THE MANAGER AND HE AS WELL WAS NOT HELPFUL AT ALL, HE JUST SAID IT WAS BROKEN, WHEN ONE BUYS AN ITEM CHECK WHAT IS WRONG WITH THE ITEM AND SEND IT TO BRAUN TO HAVE IT FIXED , AND THE WAY THE LADY AT CUSTOMER SERVICE BEHAVED AT DISCHEM I JUST LEFT IT AND I WAS A BIT EMBARRASSED TO ARGUE AND WALKED AWAY, IT WAS JUST A SIMPLE PROCEDURE TO FOLLOW, THE MANAGER ALSO NEEDS TO BE TRAINED FOR CUSTOMER CARE, YOU SELL SOMETHING THAT HAS A TWO YEAR WARRANTY SEND IT BACK TO THE MANUFACTURER AND RETURN IT TO THE CUSTOMER THATS ALL WE ASK FOR. MY NAME IS KRISHNA GOVENDER AND MY CELLULAR NUMBER IS *** THE ONLY ITEM I WILL BUY FROM DISCHEM IS MY MEDICATION FROM MY DOCTOR BUT I CAN ALWAYS CHANGE THAT TO CLICKS