Braun epilator / silky 7 - no respones, no parts

Bought the product in 2011 at Dischem. Broke within guarantee. Got it fixed. Know, same problem. Dischem claims that they don't do after service anymore. Gave me a nr to phone. Nobody was able to help. Went on Braun website. Send email about 3 weeks ago to Johannesbur. No response. Emailed America, still no respons. Phone Johannesburg, no answer. Found place in Montigu gardens (master parts) that was willing to order part from Johannesburg. Was told know that Braun doesn't fix product or sell new head for product. For this they want payment of R180. Very upset since I paid R1200 for product and was fixed in 2013 with same problem. This whole proses is know about 3 months on going. All I want is a answer on why don't fix this product anymore and why I don't have a option to buy a new head since the main product is still working 100%