Bad Service Pushing the Responsibility

I bought 2 new hisense TV from these people. When we removed the TVs from the boxes, the one was damaged, I reported this to then and they said they will send a courier to collect it. After they collected it there was no response, if I don't ask then they just keep quiet. They then sent me a email stating that because it was after 7 days they cannot replace it and had to go for repairs. After 3 weeks no seponse once again I had to ask.... Then the TV was just returned to me with no work from then. I opened it up and what a surprise it was still damaged and even worse then before....

So now I have sent an email again, which will probably take then another week to respond....

These people have no communication with the clients and a very bad service attitude.

What am I suppose to do with a damaged TV. I spent over 12k with then and this is what you get..

Absolutely unacceptable

Seems that they just push the responsibility to there suppliers and won't take responsibility. I bought the TV from them and not there suppliers