Worst Service Ever

WORST ONLINE SERVICE EVER...I placed an order and made payment for that order on the 27th of October 2015. My Order status never changed until I had to actually call in to ask what is happening to my order. A few minutes later I received an e-mail saying the my order status has been changed and awaiting fulfillment. Monday the 2nd I received an e-mail stating that order status has changed again and is waiting shipment. Yesterday I sent an e-mail asking when I can expect delivery. Absolutely no reply or call. Today I call Brandsonline and I'm told I will be called back. Jeanette calls me back and tells me that they out of stock. I have a wedding to attend tomorrow and planned on wearing the shoe. According to Jeanette I can only get a refund on Monday when the boss is there. Absolutely worst service ever experienced. I often buy items online and never came across such terrible service. I have no shoe for the wedding and now no money to buy as Brandsonline is sitting with my money. Why should I wait for my money Brandsonline did not even have the decency to let me know that the shoe is suddenly not available after the told me its waiting for shipment.