No feedback or refund

I ordered a pair of boots on the 22nd of November with payment done the next day. On the 25th Fayaaz emailed me to say they did not have stock(even tho the website said they did) and asked for my banking details for a refund. I rep**** with my details the next day. On the 30th of November i emailed to inquire about the refund with no response , I emailed them again today and i hope to get my refund or reply.