POOR SERVICE

I am extremely dissatisfied with the unreasonable delay in processing my layby refund from the Bradlows Jabulani Mall branch.My refund documents were submitted and officially approved, and I received an email confirming that the refund was 'batched' with my correct account numbers. I was explicitly told to wait 7 to 14 working days for the funds to reflect.It has now been more than 15 working days since that approval, and I have still not received my money. Despite having a formal ticket number (#0794), there has been no further communication or payment date provided.I am requesting an immediate Electronic Funds Transfer (EFT) proof of payment. Bradlows has already confirmed approval; there is no reason for this administrative delay to continue. I look forward to an urgent resolution before I escalate this to the Consumer Goods and Services Ombud (CGSO).