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Masingita M

1 reviews | Active since Sept 2022

14 Sept 2022, 19:39

Horrible service

On 12.09.2022 I bought a Kenwood Pressure Cooker online which was on sale going for R449. I placed the order, paid delivery and the order was confirmed. I was expecting delivery within 2-4 working days but instead I received an email 2 days later 14.09.2022 from BrandHubb stating that they cannot deliver the item due to incorrect price, there was a system error. How is the store's error my issue. They put up a price which to me was reasonable and affordable now they want to inconvenience me. How are their internal system issues my problem??As a customer who paid and got confirmation i want what my order delivered. Consumer Protection Act is clear about things like this. Every store knows that once a customer sees a product with a different price from the one on floor/till the product is sold at the price the customer saw it. It is their duty to ensure that prices are correct at all times- when there's sale or no sale

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Replies (1)
BrandHubb
BrandHubb's reply15 Sept 2022, 15:23
Official
Hi Masingita
As previously communicated, we apologised for the glitch in the system.
Unfortunately it does happen with technology. 
Our Terms and Conditions are compliant with CPA and EPA and inline with those guidelines we still need your banking details to process the refund.
As soon as  the details are received, I will load the refund for processing.
Regards
Charne
Customer Support