Delivery delays, no communication, and poor customer liaison.

I placed an order with this online retailer, heavens knows why!! There is no communication from them regarding the progress of your order or any delays around dispatch. The items I ordered had a 3-7 day delivery window, I am way past that! I resorted to calling them to ask where my order was. The person who answered sounded like I had just woken him up. He undertook to call me back, but that never happened. Instead I received a terse mail saying that my order will be dispatched when the items arrive, no apology no ETA. I responded asking for this, and have to date been ignored. Beware future shoppers, these guys are don't give a damn!!