BM
BONGY M

1 reviews | Active since Sept 2018

14 Sept 2022, 16:41

BRANDHUBB'S INCOMPETENCE INCONVINIENCING ME AS A CUSTOMER!!!

A friend of mine told me about a great online deal for a pressure cooker that went for R449. I found it very affordable plus its Kenwood, reliable brand. I went online on the 12th September and ordered the item, processed the payment and provided them with my delivery address. A few minutes later i received a confirmation email confirming my order, with an order number. today (14/09/2022) i received an email stating that they want to refund me because the pricing is incorrect. How is that my problem if the price was displayed online and all i did was purchase? This is very inconveniencing and unprofessional. I am actually inconvenienced as i am here waiting for delivery confirmation because its supposed to be my mom's birthday gift and i was hoping to have it delivered within 7 days. i am very disappointed in BrandHubb's service and how they cannot take accountability of their errors and keep customers satisfied. HORRIBLE SERVICE

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Replies (1)
BrandHubb
BrandHubb's reply15 Sept 2022, 15:22
Official
Hi Bongy 
As previously communicated, we apologised for the glitch in the system.
Unfortunately it does happen with technology. 
Our Terms and Conditions are compliant with CPA and EPA and inline with those guidelines we still need your banking details to process the refund.
Regards
Charne
Customer Support