BE
Bernice E
1 reviews | Active since Feb 2022
16 Feb 2022, 18:10
BRANDHUBB, DISSATISFIED AFTER SALE REPAIR SERVICE
Order 9736 RYOBI 650 W GENERATOR FAULTY
The generator that I bought in June 2021 is faulty. It runs for 5-45 minutes or less and switch off. I have taken this up with BrandHubb, Charne Gibson Service manager to repair, replace or refund me. The response is -"I did check with our Logistics Manager what a Courier collection would cost from Pretoria to Midrand and due to the weight of the unit it would be well over R1 000" I don't understand why this cost would be for my own pocket if it is still under warranty ? It is unacceptable and very bad after service delivery. It would cost me R2000 from my own pocket for courier cost for delivery and return for a generator that cost R2500? Extremely disappointed in the service given.
Helpful (0)
Replies (6)0
Replies (6)
BrandHubb's replyOfficial
17 Feb 2022, 07:47Hi Bernice
As discussed, as your repair is more than 6 months after purchase it will be a warranty claim with Ryobi.
They will be more than happy to assess and repair your Generator as it is under a year old. It would need to be taken to them directly for the assessment.
As per our Returns Policy, all warranty claims after 6 months are to be handled directly with the Manufacturer.
Regards
Charne
Customer Suppport
As discussed, as your repair is more than 6 months after purchase it will be a warranty claim with Ryobi.
They will be more than happy to assess and repair your Generator as it is under a year old. It would need to be taken to them directly for the assessment.
As per our Returns Policy, all warranty claims after 6 months are to be handled directly with the Manufacturer.
Regards
Charne
Customer Suppport
BrandHubb's reply17 Feb 2022, 07:47
Official
Hi Bernice
As discussed, as your repair is more than 6 months after purchase it will be a warranty claim with Ryobi.
They will be more than happy to assess and repair your Generator as it is under a year old. It would need to be taken to them directly for the assessment.
As per our Returns Policy, all warranty claims after 6 months are to be handled directly with the Manufacturer.
Regards
Charne
Customer Suppport
As discussed, as your repair is more than 6 months after purchase it will be a warranty claim with Ryobi.
They will be more than happy to assess and repair your Generator as it is under a year old. It would need to be taken to them directly for the assessment.
As per our Returns Policy, all warranty claims after 6 months are to be handled directly with the Manufacturer.
Regards
Charne
Customer Suppport
BE
Bernice E's updateReviewer Update
17 Feb 2022, 08:52Thank you for the response Charne, I appreciate it. I understand that this is BrandHubb's company policy, and Ryobi's aftersales policy, but it has really affected me in a very bad way and left me stranded with a faulty product. It will cost too much to get it repaired (courier cost ect.). I cant even resell it because it doesn't work. I would focus more on the fine print in future before buying a product again.
BE
Bernice E's update17 Feb 2022, 08:52
Reviewer Update
Thank you for the response Charne, I appreciate it. I understand that this is BrandHubb's company policy, and Ryobi's aftersales policy, but it has really affected me in a very bad way and left me stranded with a faulty product. It will cost too much to get it repaired (courier cost ect.). I cant even resell it because it doesn't work. I would focus more on the fine print in future before buying a product again.
BrandHubb's replyOfficial
17 Feb 2022, 09:02Hi Bernice
I completely understand your frustrations.
I am trying to see if Ryobi is able to assist you in getting the unit to them.
I will revert back as soon as I have more info.
Regards
Charne
Customer Support
I completely understand your frustrations.
I am trying to see if Ryobi is able to assist you in getting the unit to them.
I will revert back as soon as I have more info.
Regards
Charne
Customer Support
BrandHubb's reply17 Feb 2022, 09:02
Official
Hi Bernice
I completely understand your frustrations.
I am trying to see if Ryobi is able to assist you in getting the unit to them.
I will revert back as soon as I have more info.
Regards
Charne
Customer Support
I completely understand your frustrations.
I am trying to see if Ryobi is able to assist you in getting the unit to them.
I will revert back as soon as I have more info.
Regards
Charne
Customer Support
BE
Bernice E's updateReviewer Update
17 Feb 2022, 10:32Thank you so much Charne, appreciated !
BE
Bernice E's update17 Feb 2022, 10:32
Reviewer Update
Thank you so much Charne, appreciated !
BE
Bernice E's updateReviewer Update
23 Feb 2022, 16:59I want to thank Charne Gibson, the Service Manager at Brand Hubb for going out of her way to supply me with details, of the company closer to my home, where I can take the generator for assessment. I appreciate all the help and effort with this enquiry.
BE
Bernice E's update23 Feb 2022, 16:59
Reviewer Update
I want to thank Charne Gibson, the Service Manager at Brand Hubb for going out of her way to supply me with details, of the company closer to my home, where I can take the generator for assessment. I appreciate all the help and effort with this enquiry.
BrandHubb's replyOfficial
24 Feb 2022, 06:52Hi Bernice
It's my pleasure!
I am glad we managed to help you with getting your Generator assessed.
Regards
Charne
Customer Support
It's my pleasure!
I am glad we managed to help you with getting your Generator assessed.
Regards
Charne
Customer Support
BrandHubb's reply24 Feb 2022, 06:52
Official
Hi Bernice
It's my pleasure!
I am glad we managed to help you with getting your Generator assessed.
Regards
Charne
Customer Support
It's my pleasure!
I am glad we managed to help you with getting your Generator assessed.
Regards
Charne
Customer Support