Empty Guarana can - No Feedback

I have logged a complaint with Brand House on 10 April 2015 regarding an empty damaged can of Smirnoff Ice Double Black Guarana in a 6 pack which was purchased. A number of calls back and forth between myself and the customer service agent, Vuyo ensued. Constant apologies and promises amounting to zilch. To date, 21 May 2015 I am still awaiting a call from Vuyo with update and feedback. Besides the waist of time spent on the phone holding, the empty promises and the disappointment in Brand House, the principle of pleasing and assisting the customer is being is pathetic. Reference no.: ***