PATHETIC Customer Service and Response timing

On the 30th June 2015 I made an enquiry about some Valentino Rossi Merchandise. The total cost exceeded R2500.00. When trying to make payment I noticed that their bank was not mentioned so I called the contact number provided. I spoke to a man called Riaan and he asked me which items I was interested in. I listed the items and he said that he is not sure if he would be able to supply me with these as he was having a problem with his supplier (but on HIS website it says these items are in stock???). He requested that I send him an email with the items that I wanted and he would get back to me. I sent him an email that very same day.<br> He responded 3 days later (after I had to call him and leave a message) to ask what size I would require for a shirt I wanted. He also said that he would get confirmation on the other items by Monday the 6th July 2015. I responded to him with the size I required and said that I am looking forward to hearing from him again concerning the other items. It is now the 17th July 2015 and I have still had NO feedback. I have tried calling and have even sent an email to complain about the service. It seems that this supplier just DOES NOT CARE! PATHETIC SERVICE