Still waiting for a response or feedback

I reported a faulty nozzle on my deodorant canister to Gladys by email on the 17 March 2015. Emailed again on the 20 March as I hadn't heard any news. Gladys came back on the 23rd to say she had sent an email requesting the batch number, I rep**** to say that I hadn't received her email and then supp**** the information on the 24 March. I'm still waiting for some feedback or response, two weeks later no response and no replacement of my deodorant. This is not customer service!!!