No communication, unprofessional marking

Quite appalled at the lack of customer service and the unprofessional marking this year. It's understandable that the pandemic may have shaken things up initially- but that is no excuse for this prolonged issue wherein the quality of service does NOT match the cost of Brainline. Grade 2 final report averages were incorrectly added up. Grade 10 noticed errors in the memo for physical science term 3, which thereby influenced the student's mark negatively and unfairly, and as of yet has not been addressed nor corrected despite numerous attempts from our side. There were also cases of totals not being added up correctly- which as a result influences the student's final grade! This has been brought up months ago. Lack of communication, lack of concern, and the unprofessionalism are quite disheartening for us as long-term clients whose entire household have used Brainline for 11 years! As a result, we are considering withdrawing our students and placing them elsewhere. What a disappointment!