NO communication

We recently moved my daughter over from mainstream schooling to homeschooling. After researching many different options we decided on Brainline.com. Signing up was easy and they took our money VERY quickly. We got a link to download the e-readers, which we did, and we logged onto her student platform. That's where the happiness stopped. Communication with them is really non-existent. I've phoned their landline probably 50 times and just listen to music for up to 45 minutes without anyone answering a call. They have not answered one single email we've sent and queries on the website through their chatbot are never read or responded to. My daughter is GR9 and really scared of falling behind and we are really struggling with the system. She can log on and see the classes but can't access the e-readers we've downloaded. Not sure if there is an issue on their side with the site - if SOMEONE, anyone, would just answer a phone, or an email or a chat, it would be so nice! I find it really bizarre that an online school has no link on the student platform to ask questions. No 'help' section. No FAQ section. No email address. No phone number. No Chat functionality. Wouldn't that be the most important part of online schooling?

On the main website, there is the general office number (that no one has ever answered) and the general email address (info@) which no one ever responds to. I really find the navigation on the student portal very confusing and non-sensical. How is my daughter supposed to get through lessons if she can't contact anyone or get support?

Really not happy and hope the refunding process will be as easy as the payment process - their account department seems to be the only functioning one. Let's hope they answer to Hello Peter reviews quicker than they respond to their own emails.