No Assistance Given/Cannot make contact

I have recently registered my son with Brainline Compact for 2020, and is still awaiting approval/feedback regarding his enrollment. I still need to pay the deposit as well, but have not even received a pro forma invoice or something similar providing me with the banking details. Every time I log into my account to see if anything has changed, my status still shows "awaiting approval, subject to full payment of deposit".

How can I make payment if I do not have any banking details?!?

I have been sending emails, and only getting automatic replies, no contact what so ever from anyone at Brainline customer services. I have called the contact centre several times, and after holding on forever, I get to an answering machnine, saying I should leave a voice message.

My child is enrolled at a Tutor Centre who has opened yesterday for the new school year, and he and his tutor cannot do any work, as I am not getting ANY assistance at all.

I am very concerned having to enroll my son into a education program, and not being able to get assistance. How is it going to be for the months to come then?