Bad service not getting what I played for

This is a reminder and warning to all. Don't ever if you homeschool your child use brain line.com . I had 1subject missing files disappeared from the portal. Been phoning and emailing them for more that 5weeks. In this 5 weeks they couldn't fix my problem. I am canceling my kids stuff with them. Also I was very patient until this morning. Only to tell me they can email me the files. What the main thing is I have assessments to send in. This must be done online. What if the portal is still not working. Also they forgot to pick up my youngest child assessment last year so they just didn't have a report what I played for. I only got this 3weeks ago. This was last year I send this 2nd weeks in November. I hope they do read this. This is poor service. Last year beginning of the year have no problems at all.