Your two year so not guaranteed store

On the 31st of July 2013 I made a cash purchase from Morkels at Carnival for a bedroom suite and a lounge suit.e. unfortunately I lost the delivery note for the lounge suite (it was done on two separate notes) a Few weeks ago the one double couch just gave way and the springs and wood started coming through the material on top. Knowing that I lost the slip I contacted Lydia at Morkels and asked if they could help me. She did not sound as if she wanted to but reluctantly said she will have a look on her system. She did not phone me back I had to keep on following up. Eventually after a few days, she said to me she found the documents but she was not able to print it and would book a call with her help desk, this was two weeks ago and no word since. Today I phoned the store manager Caroline and got told in no uncertain terms that they cannot help me since it is the clients responsibility to keep the slips. she was rude and arrogant. I will never never never buy from the JD Group again and I think your attitude is terrible. So much for \your two year guarantee store"I am now sitting with a broken couch and a bitter taste in my mouth thanks to the attitude I got from Morke """