Your complaints procedure is pathetic. Poor Service would be an improvement

<p>Comment: The service stinks. We purchased a master guard kit on 06/05/2017. We were advised that stock is available at the warehouse and will be at the store on Monday 08/05/2017. I received a call from the warehouse on 08/05/2017, advising that goods will be delivered to my home on 09/05/2017. The call was ended by the caller before I had a chance to ask any questions. The delivery never arrived. I tried calling the store, however the number remains engaged. I returned to the store a week later to be informed that there is no stock at the store. Only at the warehouse. I explained my situation, and was arrogantly told that there's nothing that can be done. I logged a complaint and eventually received a call from Safia 3 days later; after calling to follow up on my complaint. Safia advised that she could only assist a further week later due to their processes. I requested to speak to the manager; was informed that Johanna is unavailable, and will call me back. I still await further response from your complaints office. I then received a call from the store stating that the goods were there all along. Is this really how your group treats customers? Your sales staff have customers running back and forth to your stores with no hope of assistance? Your so called complaints office never responds, and displays attitude worse than that of your sales staff? </p> <p>What service standard do you offer? Or do you believe that you have a monopoly in the industry service is unimportant, as customers have no choice in supporting you? </p>