Wrong product received from Bradlows Giyani Branch

With my husband we purchased a 3 piece lounge suite at Bradlows Giyani on 10 January 2024 costing R32 999.95. To our surprise one piece of suite was faulty. A complaint was lodged with the said furniture shop. Where they indicated that they nolonger have the colour of the lounge suite we purchased and offered an exchange with different color of the same range suite. However Bradlows Giyani exchanged our lounge suite with a different lounge suite. Whereby another complaint was lodged with Giyani Bradlows on the same day of delivery with no satisfactory response. It must be noted that there were follow ups made throughout the year regarding the this issue. After a longtime we were referred to send our complaint to Bradlows head office which was done on 26 November 2024. On the 09 December 2024 I contacted the branch manager after the head office tried to intervene. She told me that I can what I think its best for me because she cannot do anything to assist.