Worst Service from Bradlows Morkels

I bought a Leather Couch from Morkels and after a few weeks the recliner handle broke. The couch is covered under warranty and I therefore informed Morkels and asked them to send someone to repair it. And this report was made in March. 6 months later, my couch has not been repaired yet and I am tired of the numerous excuses that I keep getting from Morkels. Twice they sent people who were too lazy to carry the affected Recliner and therefore left saying they are going to collect more manpower. After making follow-ups again I was told that those guys had made a report that it was impossible to remove my couch from my apartment. I am paying for the insurance and warranty and yet a simple complaint that I made 6 months ago has been ignored due to some serious systemic flaws in the Morkels brand. I have spoken to the manager numerous times and neither can he help me. He keeps promising to call \people"but nothing happens. I am tired and I am going to pay off my account with them and close my relationship with the JD Group. I am not happy with their service. This is such a small issue that I did not expect to be sent on a wild goose chase like this. Imagine if it was a major issue"""