worst service ever received from Bradlows

I purchased a bedroom suite from Bradlows in the Johannesburg market street branch . The bed was to be a gift for a wedding. The purchase was made on the 26th of April for delivery to Estcourt on the morning of the 28th. The day of the wedding. Albert the store consultant advised me that the closest branch in escourt is the PMB branch. which is not true. Escourt has a bradlows branch which he didnt bother tocheck. He the went on to... 1. Assured me that delivery to Estcourt would be possible and will ensure it's done in the morning of the 28th. Needless to say they called me the morning to confirm delivery address, but never made it to the address until 16:30in the afternoon for a package that was expected at around 10:00. The delivery individuals I was told would assemble the bed on arrival. This didn't happen because they arrived so late in the day. That's not the only disappointment I have endured with this store. When I made the purchase I was never given or made to sign the terms and conditions applicable to returns or exchanges in the store. They were too eager to take my money and get their commission. The bed that was delivered was a queen size bed, which I admit is what I had purchased. My mother whose gift this was; owns a brand new queen size extra length Simmons base and mattress(which mind you costs more than the calderdale bedroom suite). The bedroom suite unfortunately as beautiful as it is disappointed in that it couldn't fit in the extra length queen size base & mattress. I called the head office to advise them of my little mishap. They told me to go back to the store I made a purchase at and request an exchange. I arrived at the store only to be told that they don't order the bedroom suite in a king size as its not a popular size and that they can't place a special order just for one customer. I told them that I'd like to return it then as I have no use for it. They then advised me that they do not accept returns if they are not in the store packaging that they were delivered in. If the delivery was made on time I would have established this little problem much earlier and had the delivery guys return back with it in its packaging. They have refused to exchange or take back their bedroom suite and have said unfortunately that's their policy. I did not sign any terms and conditions stating that I cannot return the items purchased from the store. I am now stuck with a useless bedroom suite that cost me about R8, 300 including delivery charges. I feel Bradlows is treating me unfairly as customer. Especially since the terms and conditions were never stipulated to me. I have filed a compliant with teh store, its been 3 months. they have not bothered to contact me or acknowledge my complaint. I call them every week to find out if my complaint has been escalated and the call centre consultants tell me that its been escalted to the headoffice. I am sitting with a bedroom suite that I have no use use for and refuse to exchange for me. I will be sending my complaint to the consumer ombud as I feel these stores take advantage of us. They are too quick to take our money and offer zero customer service. I no longer wish to exchange or do any form of business with the furniture store and would like for them to come collect their bed and return my money. I eagerly await your response.