worst service ever experience and very poor quality furniture

very frustrated, I never experience such service & lack of understanding before !!

we had total cash purchase of R35000. on the 5th January I returned a coffee table to the value of R5000 back to Bradlows due to poor quality & standard of the item. Marietjie, from Bradlows confirmed that they will re-imburse for the table, it should about 5 working. 2 weeks later ,15 January I only received a statement that they will re-imburse for the table. Myself & my Mother has been following up Marietjie & all we are told is "next week". I visited the branch numerous occasions & the branch manager is never there. all I'm told I must wait another week. not once so far have I been contacted by Maritjie or branch manager to give me any feedback. It's now more than a month later since I have returned the item, but no feedback received. The table I wanted purchase has now increase price as well & due to Bradlows lack of serive I will not be able to purchase the item. I wish I could return all the items to Bradlows, I will never again buy anthing from them. I feel they are ******* , how can they not want to return or take so long refund a client ?!