Worst Service Ever.... Don't use their online platform.

I would have given 0 stars of that was an option. We ordered a TV from Bradlows online on 23 January. Didn't receive the TV on the allocated time. Delivery was schedules for 6Feb, status said delivered but I never received it. After numerous phone calls and them escalating the situation I didn't hear from them. We eventually got a hold of the JD grouo warehouse responsible for delivery and they said they gave it to a person in the street claiming to me our son. We had a fit and eventually they delivered a TV (on the back of an open bakkie tied up with a cupboard). Unpacked it all excites, it was the wrong TV and it had a dead pixel on the screen. We requested that they bring the correct TV or get a refund.they told us they not longer had stock of the TV we ordered (so they knew it's the wrong TV) and they can't get more. We asked that they pick up the TV and give us a refund. (this was on 25 Feb). They still haven't contacted us. I am so frustrated and don't know what to do.

I don't know whether the shop or the warehouse is at fault but we ordered through bradlows and no one is taking responsibly it doing anything about it.