WORST SERVICE!

I HAVE RECEIVED THE WORST SERVICE EVER FROM THIS FURNITURE STORE AT TRADE ROUTE MALL, I PURCHASED A HISENSE TV FROM THEM & PAID CASH FOR THE TV, I RETURNED THE TV TO THEM BECAUSE THE PICTURE QUALITY WAS NOT GOOD, SO I ASKED FOR A REFUND OF THE MONEY BECAUSE THEY DID NOT HAVE SOMETHING ELSE THAT I WAS INTERESTED IN, I SPOKE TO THE MANAGER OF THE STORE (JOSEPH) AND HE ADVISED ME THAT THEY WILL PROCEED WITH THE REFUND AND IT WOULD TAKE BETWEEN 7-10 DAYS FOR THE FUNDS TO BE IN MY ACCOUNT, I ASKED FOR PROOF OF THE REFUND BEING DONE AND HE SAID THAT THEY DON'T GIVE ANY DOCUMENTS AND THAT I WILL RECEIVE AN SMS WITH A REFERENCE NUMBER, I HAVE BEEN WAITING FOR 3 WEEKS NOW AND STILL HAVE NOT RECEIVED MY FUNDS, I HAVE TO PHONE THEM ON ********** 566 TO FIND OUT WHAT IS HAPPENING WITH MY FUNDS AND JOSEPH SAYS THAT HEAD OFFICE IS BUSY WITH THE REFUND BUT HE DOESN'T EVEN HAVE THE DECENCY TO CALL ME TO LET ME KNOW WHAT IS GOING ON AND WHAT THE DELAY IS, ITS AS IF THEY DON'T CARE FOR THE CLIENT BECAUSE THEY WERE QUICK TO TAKE THE TV BACK BUT NOW THEY ARE DELAYING IN PAYING ME MY MONEY BACK AND WHEN I CALLED JOSEPH TODAY 12 APRIL 2019 I ASKED HIM WHY CAN'T HE CALL ME TO TELL ME WHATS GOING AND WHY MUST I ALWAYS CALL THEM, HE TOLD ME I DON'T HAVE TO CALL THEM, SO I TOLD HIM ITS MY MONEY THAT THE STORE (BRADLOWS) OWES ME SO THATS WHY I HAVE TO PHONE, JOSEPH IS THE WORST PERSON TO BE A MANAGER AT THAT STORE BECAUSE HE DOESN'T MAKE AN EFFORT IN ASSISTING THE CLIENT AND DOESN'T EVEN BOTHER KEEPING THEM INFORMED, THIS SHOULD BE KNOWN BY THE PEOPLE OF LENASIA BEFORE THEY WASTE THEIR TIME BUYING FROM THAT STORE BECAUSE THEIR GOODS ARE ******* AND THEIR SERVICE TO CLIENTS AS WELL!!!