Worst Service

I had the worst experience ordering a headboard from Bradlows online. The product was advertised with 2–5 day delivery, yet I only received mine after 23 days — and that was only because I kept following up. I was even told stock would only arrive at the end of August, which makes me believe I was given a display unit instead of a new product.

When it finally arrived, the headboard was damaged, with chipped corners exposing white patches. The box was also incomplete — missing cam locks and a *****driver — forcing me to drive around at my own cost to buy the parts.

This is the poorest customer service and after-sales care I have ever experienced. Selling items that aren’t in stock, failing to update customers, delivering late, damaged, and incomplete products is unacceptable. I expected better from Bradlows and will not recommend them to anyone.