Worst furniture store ever

So I got some couches from these ****** and after less than a year the couches started having defects. I sent them back for repairs since they were on warranty and was told it would take a couple of weeks to resolve. 3 weeks later I get informed they're rejecting my claim and I had to call several times to get a reason. Bradlows' supplier eventually gets back to me and the reason from them was that the couches were "abused" I don't even understand how it's possible to say that when the couches were used for their intended purpose namely sitting, so here I am with no couches and a debit order every month for a product I don't even have with me. If you want to buy furniture rather go somewhere else not to these guys. You will regret it.