WORST CUSTOMER TREATMENT EVER WITH NO COMMUNICATION

<p>On the 6th of June 2016 I Saw a very beautiful bedroom Suite at Morkels Kempton Park called the Safari Wall Bedroom. It was gooing for R16 719.95, I ddnt have enough money to pay for it cash so I decided to put it on laybye till i got my bonus at work and i was going to pay it off. I paid R1000.00 on 06/06/2016 and on the 1st of August I paid R3000.00 under my laybye account MS TS NDLOVU. I managed to get the rest of the remaining funds and I was so excited to finally get my amazing bedroom suit but Morkels had a very different and dark plans for me that surely ruined my day. On the 8th of September I went to Morkels Kempton park to finish paying for my Safari wall Bedroom Suite and have it delivered to my house as I had already changed the paint colour in my bedroom to match that bedroom suite. When I got to the store a gentlem who works at the branch asked if he could assist us I explained I was there to make final payment on my safari wall Bedroom Suite and to my dissapointment , he told us they no longer have stock and he reffered us upstairs were I usually made payment. I was still in shock and confused only to find a worst customer service up there. The lady who was working at the payment desk that day was one of the most rudest person i have ever met who doesnt know how to treat customers. She just stood a distance away from the counter shouting instructions at us , I dont know why she dddnt have the decency to come close listen to our story and assist us.I ddnt even get a chance to catch her name because it looked like she had somewhere better to be and she sent us downstairs to a lady (Dalia....not so sure bout the name) who told us what was happening. That was by far the worst treatment I have ever recieved as a customer. The lady downstairs told us that stock for the bedroom suite was finished.To make matters worse she suggested i should get a TV which ddnt make sense to me because i wanted something totally different. She told me to get something else but i refused and i told her i no longer trusted Morkels as a whole after what happened. I asked for my money back but they told me they cant give it back since i ddnt bring my previous receipts but everytime i made a payment all they asked for was my ID.As a customer who had paid dont i deserve a phonecall or a simple sms notifying me of such develpments ? and when i paid for layby there were no terms and conditions which stated that stock can run out at any time and no one from the store will notify you, what kind of an organisation are you running ? why dont you make it clear when a customer is paying for lay by what they are getting into? I feel so ********** and i havent got the time to come fetch my money i paid over there. I Am angry and dissapointed seriously you continue trying to capitalise at my lose? NO this was totally unfair and i deserve to be treated better as per the consumers act.MY Customer number ********** 02. Application ID ********** 246</p>