Worst Customer Service

They have the worst customer service ever!

My mom with her pension money bought a dining room suit cash (lay by) in 20018 at Bradlows in Grahamstown, she was then given something else not what she had bought because the store soled it. She then had to wait for hers to arrive back in the store.

This was delivered with so many issues, chairs were broken, they had to be replaced, they eventually attended to everything else in 2019 but the cabinet, she has not been able to use it since it was delivered; she gets told someone will give her a call, someone will be sent through...now she's at a point that she wants her money back. She's had the worst consumer experience after having used her hard earned money, and has not been able to enjoy the purchase.

Because no one for almost two years has bothered to actually make sure that my mother was assisted, she last week asked me to contact Bradlows head office, I was then referred to Mr Melvin Thaver and Ms Nicky Philander.

I first called the latter there was no answer, I then called the former, he answered saying he was about to board a flight from Port Elizabeth to Johannesburg, I must send him an email he will call me as soon as he lands. I sent the email, and he indeed called me assuring me all we be sorted by Tuesday (11/02/2020) this week as he had forwarded the email to Ms Nicky Philander; she as well contacted me and assured of the same.

Well my mother still has not been helped; only after I sent another email she received a couple of calls.

My mother now wants her money back.

Had she defaulted on payments the goods would have long been repossessed, got blacklisted and charged interest on what she owed.

I have never seen such bad customer serviced through the whole company from head office (someone kept calling my mother to remind them of what her issue was, because they had not bothered to write anything down).