What a mess.

I finished off paying for my laybye for the Porto Dining Combo on the 20th of March 2023. I then went to the store in Grahamstown to produce proof or payments which were done online and requested delivery of my items. I was told that they did not have all the items in store at the moment - They had the chairs however the table was damaged. I informed that I urgently needed the items to be at my home by the 24th as I needed to use them for a family gathering on the 25th. I left my details and informed that my address had changed for delivery purposes. I had to go out of town and returned on the 24th and to my comfort discovered that the chairs and tables had been delivered as per my request. However my husband did inform that the table delivered was the damaged one but would be swapped with a new one when the items get delivered to the store. I understood and was actually so happy that they could accommodate me for my family gathering. On the 27th I get a call from the delivery person who informs me that he is at my house to deliver the table. I tell him that is not possible as I am at my house and there is not one out side. I ask him which address he used and he gives me the address that I had asked them to change. This is strange for me as the initial delivery had been done to the correct house. The driver then asks me to go to where he has made the delivery so that he can follow me to where he should be delivering item- This beyond annoys me because the initial delivery was done to the correct address and secondly you would assume delivery personnel have some form of GPS. None the less I drive to him. He asks if indeed I am awaiting delivery of a table. I confirm this but also advise that there is a table that needs to be collected when the other one is delivered. He tells me that he was not informed of another pick up but only that of dropping off the table. He then asks me to follow him to the store so that this can be resolved. At this point I am so upset because I already had to drive out to this guy once. Now I have to drive to the store again. But I go because I just need this to be over. We get to the store. The delivery person gets into an argument with the staff there because he knows nothing about having to pick up an item when he does the delivery. A man who I assume is the store manager intervenes and asks that this argument not happen in front of the customer. He apologises for the mix up and re assures me that it will be sorted. They advise the delivery person to leave the table at the store instead and advise that they will contact me to resolve. So I drive home - NO TABLE. Just wasted petrol. The next day I receive a call from the delivery person again. He says the table is ready to the delivered. He then asks me to drive to the store so that he can drive behind me as he does not know that address. I refuse. Because I had driven to him before which I feel should have never happened in the first place. He rudely tells me it’s fine, drops the phone and then and simply does not deliver. On the 31st of March I call the store to inquire about this table. Now I’m just upset. I am told that it would be sorted later that day and they apologise. The day goes by and no delivery. On 1st April I call the store and speak to the person I assumed was the manager. I ask him what is happening with this whole issue. He apologises and tells me that he thought this whole issue had been sorted. I also advise that I do not think I want this same table as it is loose and might fall on my children so I have concerns. He tells me that the one I have had not been *****ed on/ assembled. He assures me that the one that would be delivered would be assembled. He also reassured me that a reliable delivery person would now do the delivery and not the “rude” one (his words). I ask whether the set I had been given was completely new or if it was the display item at the store as the stitches were already coming loose on the chairs. He then tells me not to worry as a completely new set would be delivered. By 17:00 I had given up on the delivery as this is on a Saturday and stores close early. To my surprise 5 minutes later a van comes to my house with an entire set. I am already so annoyed with this whole situation but I am glad it’s finally over… Or so I thought. 2 gentlemen offload the items into my living room as the dining room has the set that they are supposed to collect. I ask them about assembly and they say that someone from the store will have to come and assemble. However the store is now closed so that will probably not be today. I am upset because I thought that this would now be over. I ask them about the set that they’re supposed to take back to the store. They tell me they cannot take it as the store is now closed. I try to call the store and no answer. Now I have 2 dining room sets. I do NOT have space for the other set and need some one to tell me what to do with it. No answer. I even called customer care. The automated response said it was outside of their business hours. I have resorted to leaving the set that they were supposed to collect outside of my premises and refuse to be held liable for whatever happens to those items because this is just ridiculous. This has been the worst thing to happen while purchasing an item that I was supposed to be so proud of. An absolute nightmare.