We would like to get help

Good day

On 2019 my dad bought a roomdivider at evaton bradlows in 2020 the glass of the left door broke and my dad reported at the store and they sent people to fetch the door, later on we ask about the door they said those guys delivered it to the wrong store now they can't find it last year December we asked e its been a year since they took the door they asked my dad to come choose something from the store since my dad was sick he sent my mom then when she arrives there they took her to Russell's at thabong abd she didn't seem to find something nice and since it a different shop it was a but difficult to choose the installment its almost finished what will happen about us