Washing Machine Issue still not sorted

<br> Hi,<br> <br> This is the third time i am logging a complain with Morkels Jabulani Mall about my washing machine which is very faulty, i have mentioned in both my previous complains about the washing machine speed reducing after a Defy technician had a look at it, i had another meeting with the technicians this past Saturday (19-06-2015).<br> <br> I called the Defy Field Manager by the name of Charlie Mosiya who is very rude and i explained my dissatisfaction with washing machine but he couldn't care less about my complain as he promised to call back but never did, i had to call charlie on monday and he told me i wont be receiving a new washing machine and i have to continue using this faulty one.<br> <br> I AM STILL NOT SATISFIED with the washing machine i have requested the washing machine to be replaced as it is faulty a couple of times.<br> <br> I would like Morkels to fix this issue by giving me a new washing machine as it is still under guarantee.<br> I personally think this issue would have been sorted a long time ago if it was a white person reporting this.