warranty not being honored - bad customer service

before purchasing anything from bradlows or morkels, please read this, you might just change your mind.<br> TICKET NUMBER BR-GE-***<br> i purchased a loungE suite on account september 2014. all was well til the sofas started disintegrating. <br> i tried to get customer services to assist me since i had bought them on credit and they had a warranty. <br> no help was offered by emails that i sent to customer services , until i went way back to the randburg, morkels/bradlows i bought the furniture from. <br> i logged a complaint to the effect that i wanted my sofas replaced coz if they were simply repaired id have the same problem down the line, when my warranty <br> wont be valid. . . . that was 30 nov 2015. .. 2 months later i have no response and the sofas are getting worse, im even afraid to use them. when i called customer services ealier this year i was surprised coz my complaint had only referred to 2 of the 3 sofas being damaged and they had been logged for <br> repairs, when i clearly requested a refund or change of sofas . . . .i havent heard from them since. im giving bradlows this final opportunity to get back to me or else im resorting to the courts